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Terms & Conditions
Welcome to Comppers. These terms outline the rules and guidelines for using our services and website. By accessing or engaging with us, you agree to these terms. If you have any questions or need clarification, our team is here to assist you.
Terms and Conditions
1. Introduction
Welcome to Comppers Pty Ltd's website. These Terms and Conditions govern your access to and use of our website and services as an NDIS service provider. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.
2. Definitions
In these Terms and Conditions:
- "We", "us", "our" and "Provider" refer to Comppers Pty Ltd
- "You", "your" and "Participant" refer to the person accessing our website or services
- "Services" refers to the NDIS supports and services we offer
- "NDIA" refers to the National Disability Insurance Agency
- "NDIS" refers to the National Disability Insurance Scheme
- "Website" refers to www.compperscare.com.au
- "Service Agreement" refers to the separate agreement between the Provider and Participant detailing specific services
3. Acceptance of Terms
By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or services.
If you are accepting these terms on behalf of a Participant as their authorized representative, you confirm that you have legal authority to do so.
4. Service Description
4.1 NDIS Services
We provide disability support services in accordance with the NDIS framework. Our specific services include:
Core Support Services
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Household Support
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Daily Personal Care
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Community Nursing
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Shared Living Assistance
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Travel and Transport Assistance
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High Intensity Personal Care
Capacity Building Support
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Community Participation
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Employment and Education
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Life Transitions Support
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Daily Skills Development
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Community Activities
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Group and Centre-based Activities
Support Coordination
4.2 NDIS Compliance
We are a registered NDIS provider (Registration Number: 4-433C-4227) and comply with the NDIS Practice Standards, NDIS Code of Conduct, and all other relevant NDIS Quality and Safeguarding Framework requirements.
4.3 Service Delivery
All services are delivered in accordance with:
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The Participant's NDIS plan
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A signed Service Agreement
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Relevant NDIS pricing arrangements and price limits
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Australian law and professional standards
5. Service Agreements
5.1 Requirement for Service Agreement
Prior to service delivery, we require a signed Service Agreement that details:
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Services to be provided
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Service schedules and duration
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Costs and payment arrangements
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Participant and Provider responsibilities
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Cancellation and termination conditions
5.2 Relationship to These Terms
The Service Agreement forms a separate, binding contract between the Provider and Participant. In case of conflict between these Terms and Conditions and the Service Agreement, the Service Agreement prevails to the extent of the inconsistency.
6. Bookings and Cancellations
6.1 Booking Services
Service bookings can be made through our website, by phone, email, or in person, subject to availability and NDIS plan approval.
6.2 Cancellations
Cancellation fees apply in accordance with the NDIS Pricing Arrangements and Price Limits, which may include:
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No fee for cancellations with reasonable notice (as defined in the Service Agreement)
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Partial or full service fee for short-notice cancellations
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Full service fee for no-shows
6.3 Provider Cancellations
If we need to cancel a service, we will:
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Provide as much notice as possible
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Reschedule the service at a mutually convenient time
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Not charge for the cancelled service
7. Payments and Billing
7.1 Service Fees
Our fees align with the current NDIS Pricing Arrangements and Price Limits. Specific fees for services will be detailed in your Service Agreement.
7.2 Payment Methods
We accept payments through:
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NDIS portal claiming (NDIA-managed funding)
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Plan Manager invoicing
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Direct payment (for self-managed participants)
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Payment from other third-party companies
7.3 Invoicing
Invoices will be issued in accordance with your funding management type and will include details of services provided, dates, and applicable charges.
7.4 Overdue Payments
We reserve the right to:
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Charge late fees on overdue accounts in accordance with the Service Agreement
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Suspend services for non-payment
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Refer overdue accounts to collection agencies
8. Participant Rights and Responsibilities
8.1 Participant Rights
As an NDIS participant, you have the right to:
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Receive services that respect your dignity, privacy, and independence
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Services free from discrimination, abuse, neglect, and exploitation
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Access your personal information we hold
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Provide feedback or complaints without fear of retribution
8.2 Participant Responsibilities
You are responsible for:
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Providing accurate information about your needs and circumstances
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Treating our staff with respect
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Meeting the terms of your Service Agreement
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Providing a safe working environment for our staff when services are delivered in your home
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Giving reasonable notice for changes or cancellations
9. Website Use and Online Content
9.1 Acceptable Use
When using our website, you agree not to:
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Use it for unlawful purposes
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Transmit malicious software or content
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Attempt to gain unauthorized access to secured areas
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Use automated systems to access our website without permission
9.2 Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Comppers Pty Ltd or our licensors and is protected by Australian and international copyright laws.
9.3 Permitted Use
You may access, view, and print content from our website for your personal, non-commercial use only. You may not modify, reproduce, distribute, or commercially exploit any content without our prior written consent.
10. Privacy and Personal Information
10.1 Data Collection and Use
We collect and use personal information in accordance with our Privacy Policy and relevant Australian privacy laws. By using our services, you consent to the collection and use of information as described in our separate Privacy Policy.
10.2 Privacy Policy
Our Privacy Policy forms part of these Terms and Conditions and explains how we collect, use, disclose, and protect your personal information.
11. Limitations of Liability
11.1 Service Guarantees
Our services come with guarantees under the Australian Consumer Law. Nothing in these Terms and Conditions limits those guarantees.
11.2 Limitation of Liability
To the maximum extent permitted by law, we limit our liability for any claims arising from our services to:
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Re-supplying the relevant services
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Paying the cost of having the services supplied again
11.3 Exclusion of Liability
We are not liable for:
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Indirect, special or consequential losses
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Loss of profit, revenue, or opportunity
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Damages arising from third party actions
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Issues arising from circumstances beyond our reasonable control
12. Indemnification
You agree to indemnify and hold harmless Comppers Pty Ltd, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:
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Your breach of these Terms and Conditions
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Your misuse of our website or services
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Your violation of any rights of a third party
13. Dispute Resolution
13.1 Initial Process
If you have a complaint about our services:
1. Contact us at info@compperscare.com.au
2. We will acknowledge your complaint within 1 business day
3. We will investigate and respond within 21 days
13.2 Escalation
If you are not satisfied with our response, you may escalate your complaint to:
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The NDIS Quality and Safeguards Commission (1800 035 544)
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Australian Financial Complaints Authority (for billing disputes)
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Office of the Australian Information Commissioner (for privacy concerns)
13.3 Mediation
Before commencing legal proceedings, both parties agree to attempt resolution through mediation by a mutually agreed mediator.
14. Termination
14.1 Termination by Participant
You may terminate services as specified in your Service Agreement, typically requiring 14 days written notice.
14.2 Termination by Provider
We may terminate services if:
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You breach these Terms or your Service Agreement
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Your NDIS funding is exhausted or withdrawn
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We can no longer safely meet your needs
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We provide notice as specified in your Service Agreement
14.3 Effect of Termination
Upon termination:
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Outstanding payments become immediately due
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We will assist with transition to another provider if requested
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We will return any of your property or documents in our possession
15. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will notify current clients of material changes via email. Your continued use of our services after changes constitutes acceptance of the modified terms.
16. General Provisions
16.1 Governing Law
These Terms and Conditions are governed by the laws of Victoria and the Commonwealth of Australia.
16.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
16.3 Entire Agreement
These Terms and Conditions, together with the Service Agreement and Privacy Policy, constitute the entire agreement between you and Comppers Pty Ltd regarding our services.
16.4 No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Comppers Pty Ltd
Address: 31 Patterdale Street, Tarneit, VIC, 3029
Phone: 0422 564 384
Email: info@compperscare.com.au
ABN: 87615790139
NDIS Registration Number: 4-433C-4227
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Last updated on 05 June 2025
31 Patterdale St, Tarneit VIC 3029 Australia
Registered NDIS Provider
Comppers Pty Ltd acknowledges and respects the Traditional Custodians of the lands on which we gather and operate. We honor their enduring connection to the land and pay tribute to Elders past, present, and emerging.
© 2025 Comppers Pty Ltd. All rights reserved.
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