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Frequently Asked Questions

Whether you’re new to the NDIS or just curious about how we work, this page covers some of the most common questions we get. If you don’t find what you’re looking for, our team is always here to help—just reach out!

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General Questions

Who is eligible for the NDIS?

To be eligible, you must:

Be under 65 years old.
Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
Have a permanent and significant disability that affects your ability to take part in everyday activities. Learn more on the NDIS website.

What is NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides support to individuals with permanent and significant disabilities. It aims to help participants achieve their goals, increase independence, and improve quality of life through personalized funding and services.

About Our Services

Can I choose you as my provider if I’m already with another provider?

Yes! You have the right to choose or change providers at any time. Contact us to discuss transitioning your supports.

How do I start using your services?

Contact us via phone, email, or our website.
Discuss your needs: We’ll arrange a free consultation to understand your goals and NDIS plan.
Service Agreement: If we’re a good fit, we’ll formalize your support in a Service Agreement.

What services do you offer?

We provide a range of NDIS-funded supports, including:

Daily living assistance (e.g., personal care, household tasks).
Community participation and social support.
Support Coordination and plan management.
Assistive technology and equipment.

NDIS Plans & Funding

What if my needs change or I’m unhappy with a service?

Your needs come first. Contact your Support Coordinator or our team to adjust your services. We welcome feedback and will resolve concerns promptly.

How do I use my NDIS funding to pay for your services?

Your NDIS plan outlines budgets for specific supports. We work with you to ensure services align with your plan’s goals. Depending on your management style (self-managed, plan-managed, or NDIA-managed), we’ll invoice you or your plan manager directly.

Rights & Responsibilities

Are your staff qualified?

Yes! All team members undergo NDIS compliance training, hold relevant qualifications (e.g., Cert III in Individual Support), and complete police checks.

How do I make a complaint or provide feedback?

Your satisfaction matters. You can:

Speak directly to your support worker or manager.
Call/email our complaints team (details on our Contact page).
Submit feedback anonymously via our website form. We respond within 2 business days and follow NDIS Quality and Safeguards Commission guidelines.

Technical & Logistics

What if I need urgent support outside business hours?

We offer 24/7 emergency assistance for existing clients. Call our hotline: 0422 564 384.

Do you provide services in my area?

We operate in Greater Melbourne and surrounding suburbs. Contact us to confirm availability in your location.

31 Patterdale St, Tarneit VIC 3029 Australia

Registered NDIS Provider

Comppers Pty Ltd acknowledges and respects the Traditional Custodians of the lands on which we gather and operate. We honor their enduring connection to the land and pay tribute to Elders past, present, and emerging.

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Personalised NDIS Care in Your Suburb

Born in Tarneit, serving Greater Melbourne. Whether you’re in Werribee, Craigieburn, Pakenham, or nearby, we’re your local NDIS team. Real help from real locals—because everyone deserves support that feels like home.

Office Hours: Mon - Fri, 8am to 5pm