Home / Privacy Policy
Privacy Policy
We're committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data — because your trust means everything. If you have any questions, we're always here to help.
Privacy Policy
1. Introduction
Comppers Pty Ltd is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and other relevant legislation including the National Disability Insurance Scheme Act 2013.
As an NDIS service provider, we understand the sensitive nature of the information you share with us and take our privacy obligations seriously.
2. Information We Collect
2.1 Personal Information
-
We collect personal information that is necessary for our functions and activities as an NDIS service provider, including:
-
Name, address, telephone number, email address
-
Date of birth and gender
-
Emergency contact details
-
NDIS participant number and plan details
-
Government identifiers (e.g., Medicare number, Tax File Number)
-
Banking and financial information for payment purposes
2.2 Sensitive Information
With your consent, we may collect sensitive information including:
-
Health information and medical history
-
Disability details and support needs
-
Cultural background, including whether you identify as Aboriginal or Torres Strait Islander
-
Religious beliefs or affiliations (where relevant to service provision)
2.3 Website and Technology Information
When you visit our website, we may collect:
-
IP address and browser details
-
Device information
-
Pages visited and interaction data
-
Cookies and usage data
3. How We Collect Information
We collect personal information through:
-
Direct interactions when you register for our services
-
NDIS plan documents and assessments
-
Forms completed in person or online
-
Phone calls, emails, and other correspondence
-
Referrals from the NDIA, other service providers, health professionals, family members, or friends (with your consent)
-
Automatic technologies when you use our website
4. Purpose of Collection
We collect, hold, use, and disclose your personal information to:
-
Provide and manage NDIS supports and services
-
Assess your needs and develop support plans
-
Communicate with you about your services
-
Process payments and manage NDIS claims
-
Comply with our legal and regulatory obligations
-
Quality assurance and service improvement
-
Train our staff
-
Respond to feedback and complaints
-
Contact you regarding other services that may benefit you (with consent)
5. Disclosure of Personal Information
We may disclose your personal information to:
-
The National Disability Insurance Agency (NDIA)
-
Other service providers involved in your support (with consent)
-
Health professionals involved in your care (with consent)
-
Government agencies when required by law
-
Our insurers and legal representatives
-
Service providers who assist in our operations (e.g., IT providers)
We will not disclose your personal information to overseas recipients without your consent unless required by law.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure through:
-
Secure electronic systems with password protection
-
Access controls and staff training
-
Secure physical storage of paper records
-
Data encryption for sensitive information
-
Regular security audits and updates
7. Data Retention and Disposal
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your personal information is no longer needed, we securely destroy or de-identify it in accordance with our data retention protocols.
8. Access and Correction
You have the right to access and correct your personal information held by us. To request access or corrections, please contact our Privacy Officer using the details provided below. We will respond to your request within 30 days and will require verification of your identity.
In some circumstances, we may deny access as permitted by law, in which case we will provide reasons for the denial.
9. Complaints Process
If you believe your privacy has been breached or have concerns about how we handle your personal information, please contact us. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
10. Website Privacy and Cookies
Our website uses cookies to improve your experience. You can adjust your browser settings to refuse cookies, although this may affect website functionality.
We use Google Analytics to collect anonymous information about website usage. This information helps us improve our website and services.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Comppers Pty Ltd
Address: 31 Patterdale Street, Tarneit, VIC, 3029
Phone: 0422 564 384
Email: info@compperscare.com.au
---
Last updated on 05 June 2025.
Please review our Terms and Conditions.
31 Patterdale St, Tarneit VIC 3029 Australia
Registered NDIS Provider
Comppers Pty Ltd acknowledges and respects the Traditional Custodians of the lands on which we gather and operate. We honor their enduring connection to the land and pay tribute to Elders past, present, and emerging.
© 2025 Comppers Pty Ltd. All rights reserved.
Made with ♡ by Berns Digital Studio
Personalised NDIS Care in Your Suburb
Born in Tarneit, serving Greater Melbourne. Whether you’re in Werribee, Craigieburn, Pakenham, or nearby, we’re your local NDIS team. Real help from real locals—because everyone deserves support that feels like home.
Office Hours: Mon - Fri, 8am to 5pm